If your organization qualifies for tax exemption:

• Enter the email address associated with your order.
• Provide your tax-exempt certificate number.
• Upload your supporting documentation.

Accepted file formats:

• PDF
• JPG
• PNG

Our team will review and validate your documentation before applying tax exemption status to your order.

Tax exemption is applied only after documentation has been reviewed and approved. If additional information is required, our team will contact you.

Yes. We are pleased to offer self-generated quotes for select products.
This allows you to quickly download a preliminary quote for internal purchasing approvals or budget planning.

Self-generated quotes include:

• Product pricing
• tem specifications
• Quantity details
  

They do not include:

• Shipping costs
• Administrative & Handling fees
• Applicable duties or taxes

These additional costs will be calculated and added at the time of order confirmation.

Some products require customization based on your specific research needs. These may involve:

• Configuration options
• Compatibility considerations
• Regulatory compliance requirements
• Consultation with a product specialist

For these products, we recommend contacting our team so we can ensure the solution is fully aligned with your application.

Yes. We ship to Canada, the USA, and Europe through the online store.
For other international destinations, please contact us directly to arrange shipping and compliance documentation.

Customs duties and taxes vary by country and product type. A portion of these costs may be included in the Administrative & Handling fee; however, additional charges may apply depending on local regulations.

Yes. Once your order ships, you will receive tracking information via email.

Many products available on Scintica.shop are intended for preclinical research use only. They are not intended for clinical diagnostic or therapeutic use.

If your laboratory operates under specific regulatory frameworks (GLP, GMP, ISO, etc.), please confirm product suitability with our team prior to ordering.

Yes. We can provide documentation such as:

• Technical specifications
• Manufacturer documentation
• Safety data sheets (if required)

Please contact us if documentation is required prior to procurement approval.

Our team specializes in supporting academic researchers, biotech companies, pharmaceutical organizations, and CROs.

If you are unsure about compatibility, specifications, or intended use, please contact us before ordering. We are happy to assist.

Due to the nature of scientific products, return eligibility may vary by product type.

Please contact us within 5 business days of receiving your order if there is an issue. Products must be unopened and in original condition unless damaged in transit.

Orders may only be modified or canceled prior to shipment. Please contact us immediately if changes are required.

Accepted payment methods will be displayed at checkout and may include:

• Major credit cards
• Institutional purchasing cards
• Approved purchase orders

Yes. Scintica.shop uses secure, encrypted payment processing to protect your transaction data.

Scintica is an authorized distributor and reseller of specialized scientific equipment and research tools.

We work closely with leading global manufacturers to provide:

• Technical expertise
• Application support
• Installation and training coordination
• Ongoing service and partnership

We are more than an online retailer; we are a scientific solutions partner.

You should contact our team if:

• You are unsure about compatibility
• Your research requires system integration
• You need regulatory clarification
• You require grant-support documentation
• You are making a large institutional purchase
• For many advanced preclinical systems, consultation ensures optimal performance and long-term research success.